KwaKnorrox WhatsApp
Terms & Conditions

(for Consumers, Meal Seekers, Kitchen owners & Give a bull kitchens)

Important: By sending a message to the KwaKnorrox WhatsApp channel or registering your kitchen on the Give a Bull Kitchens programme, you agree to these Terms and Conditions.

1. About The Kwaknorrox Whatsapp Channel

1.1 The KwaKnorrox WhatsApp channel ("the Channel") is operated by Unilever South Africa (Pty) Ltd ("Unilever", "we", "us") in partnership with Mingo People Experiences (Pty) Ltd ("Mingo People"), who operates the platform on Unilever's behalf.

1.2 The Channel provides consumers with access to recipes, meal planning content, promotional deals, community stories, and the Give a Bull Kitchens programme through WhatsApp Business.

1.3 By sending a message to the KwaKnorrox WhatsApp number or otherwise engaging with the Channel, you ("the User") agree to be bound by these Terms and Conditions.

1.4 These Terms and Conditions apply to three categories of Users:

(a) Consumers — individuals who use the Channel to access recipes, deals, and community content;
(b) Meal Seekers — individuals who use the Channel to find free meals at registered community kitchens; and
(c) Kitchen Owners — individuals or organisations who register a community kitchen on the Give a Bull Kitchens programme.

1.5 Unilever reserves the right to discontinue, suspend, or modify the Channel at any time and at its sole discretion, without prior notice and without liability to any User.

Unilever may discontinue this Channel at any time without notice.

2. Eligibility

2.1 The Channel is available to any person with access to WhatsApp in the Republic of South Africa.

2.2 By using the Channel you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian.

2.3 Kitchen Owners must be 18 years of age or older and must be the authorised representative of the kitchen they are registering.

Part A — Consumer Terms
3. Consumer Use Of The Channel

3.1 The Channel is a free service. Standard WhatsApp data rates may apply depending on your mobile network and data plan. Unilever is not responsible for any data costs incurred by Users.

3.2 By sending the first message to the KwaKnorrox WhatsApp number you consent to receiving automated responses and outbound template messages from the Channel.

3.3 You may opt out of receiving outbound messages at any time by replying STOP to any message from the Channel. Opting out will stop all proactive notifications but you may continue to use the Channel by sending a message at any time.

3.4 The Channel uses a silent cohort assignment system to personalise the content you receive. No personal cohort label is visible to you or shared with third parties.

3.5 Content available through the Channel including recipes, nutritional information, and deals is provided for informational purposes only. Unilever makes no warranty as to the accuracy, completeness, or fitness for purpose of any content on the Channel.

3.6 Deals and promotional offers communicated through the Channel are subject to availability, retailer terms, and validity dates as specified on each offer. Unilever is not responsible for the availability of products at any retailer.

Part B — Meal Seeker Terms
4. Find A Meal Near Me

4.1 The "Find a meal near me" feature connects Users who are looking for access to free meals ("Meal Seekers") with Give a Bull Kitchens registered community kitchens in their area.

4.2 To use this feature you will be asked to provide your general area or neighbourhood. This information is used solely to match you with kitchens in your vicinity and is not shared publicly or with any third party other than as necessary to operate the matching function.

4.3 Meal availability is determined entirely by registered kitchen owners. Unilever does not guarantee the availability of meals at any kitchen at any time.

4.4 Users who RSVP to a meal event are encouraged to notify the kitchen if they are unable to attend so that their portion can be made available to someone else.

4.5 This service is provided with dignity and respect. No personal information beyond your area is required to access this feature. No User will be asked to justify their need for a meal.

IMPORTANT — MEALS CONSUMED AT OWN RISK: Meals served through the Give a Bull Kitchens programme are prepared and served entirely by independent kitchen owners. Unilever does not prepare, inspect, certify, or endorse any meals served through the programme. All persons who collect or consume meals through this service do so entirely at their own risk and discretion. Unilever accepts no liability for any health consequences, illness, injury, or harm arising from the consumption of any meals served through the Give a Bull Kitchens programme.

4.6 Unilever is not responsible for and makes no representation regarding:

(a) The nutritional content, safety, or hygiene of meals served by any registered kitchen;
(b) The storage, preparation, or handling of food by any kitchen owner;
(c) Any allergens present in meals served through the programme; or
(d) The fitness of any meal for any particular dietary requirement or medical condition.

4.7 Users with food allergies, dietary restrictions, or medical conditions that may be affected by food should exercise their own judgment and consult a healthcare professional before consuming any meal obtained through this service.

Part C — Kitchen Owner Terms
5. Kitchen Registration

5.1 Kitchen Owners may register their community kitchen on the Give a Bull Kitchens programme through the Channel by completing the registration flow.

5.2 By registering your kitchen you confirm that:

(a) You are the authorised representative of the kitchen;
(b) All information provided during registration is accurate and complete;
(c) Your kitchen operates for community benefit and not for commercial profit from the Give a Bull Kitchens programme; and
(d) You agree to these Terms and Conditions in full.

5.3 Registration is subject to review and approval by Unilever and Mingo People. Approval is not guaranteed and Unilever reserves the right to decline any registration at its sole discretion without providing reasons.

5.4 Approved kitchens will be listed on the Give a Bull Kitchens programme and may be visible to consumers and donors through the Channel.

6. Kitchen Owner Obligations

6.1 As a registered Kitchen Owner you agree to:

(a) Keep your kitchen profile information accurate and up to date;
(b) Log meal events accurately including date, number of meals to be served, and what will be served;
(c) Share your weekly menu honestly and in good faith;
(d) Use all donated items and vouchers received through the platform solely and exclusively for the purpose of feeding your community;
(e) Notify Mingo People promptly if you are unable to host a scheduled meal event so that RSVPs can be notified; and
(f) Treat all recipients with dignity, respect, and without discrimination.

6.2 Kitchen Owners must not:

(a) Misrepresent the number of meals served or recipients reached;
(b) Sell, exchange, gift, or otherwise commercialise any donated items or vouchers received through the platform;
(c) Use donated items or vouchers for any purpose other than preparing and serving meals to the community; or
(d) Use the platform for any purpose other than operating a legitimate community kitchen.

6.3 Unilever reserves the right to remove any kitchen from the programme and to take appropriate action if it has reasonable grounds to believe that these obligations have not been met.

7. Donations To Kitchens

Important — Donated Items: All donations facilitated through the Channel are made directly to registered kitchen owners through Unilever's retail partners. Once a donation is processed and delivered to a kitchen, Unilever has no control over and accepts no liability for the use, storage, handling, distribution, or misuse of donated items or vouchers by any kitchen owner or third party. Donors make donations at their own discretion and accept that Unilever cannot guarantee how donated items will be used.

7.1 The Channel facilitates two donation mechanics:

(a) Checkers 60/60 basket delivery — donors purchase specific items from a pre-populated basket for delivery directly to the kitchen; and
(b) Shoprite voucher — donors purchase a voucher of a specified amount which is sent to the kitchen owner for in-store redemption.

7.2 Donations are transactions between the donor and the relevant retail partner. Unilever is not a party to those transactions and accepts no liability for any failure in delivery, product quality, voucher issuance, or voucher redemption.

7.3 All donated items and vouchers are delivered directly to registered kitchen owners. Unilever does not handle, inspect, or take possession of any donated items at any point.

7.4 Unilever makes no representation or warranty that donated items will be used in any particular way. While Kitchen Owners are contractually obligated under clause 6.1(d) to use donations for community feeding purposes, Unilever cannot guarantee compliance and accepts no liability for any misuse of donated items by any kitchen owner.

7.5 Donations are non-refundable once processed through the relevant retailer's platform.

Part D — Competitions And Promotions
8. Competitions And Promotions

8.1 From time to time the Channel may feature competition mechanics or promotional entry opportunities ("Competitions").

8.2 Each Competition will have its own specific terms and conditions which will be communicated through the Channel. Those specific terms supplement and are read together with these Terms and Conditions.

8.3 General competition terms:

(a) Competitions are open to South African residents unless otherwise stated.
(b) Employees of Unilever, Mingo People, and their immediate family members are not eligible to enter.
(c) Entry constitutes acceptance of the Competition terms and these Terms and Conditions.
(d) Prizes are not transferable and may not be exchanged for cash.
(e) Unilever's decision on all Competition matters is final and no correspondence will be entered into.
(f) Competitions are conducted in compliance with the Consumer Protection Act 68 of 2008 and applicable regulations.

PART E — Privacy & Protection of Personal Information
9. Protection Of Personal Information (Popia)

9.1 Unilever South Africa (Pty) Ltd is the responsible party for personal information collected through the Channel, as defined in the Protection of Personal Information Act 4 of 2013 ("POPIA"). Mingo People Experiences (Pty) Ltd acts as an operator processing personal information on Unilever's behalf.

What personal information we collect

9.2 We collect the following categories of personal information through the Channel:

- Your name and WhatsApp phone number;
- Your responses to onboarding questions including province, area, home language, and content preferences;
- Your message history with the Channel;
- For Meal Seekers: your general area for the purpose of kitchen matching;
- For Kitchen Owners: kitchen name, location, owner name, email address, phone number, kitchen description, profile photograph, and operational data including meals served and recipients reached; and
- For competition entries: any information submitted as part of a competition entry.

Why we collect your personal information

9.3 We collect and process your personal information for the following purposes:

- To personalise the content and recipes you receive through the Channel;
- To match Meal Seekers with kitchens serving meals in their area;
- To create and maintain Kitchen Owner profiles on the Give a Bull Kitchens programme;
- To facilitate donations from donors to registered kitchens;
- To send you outbound notifications, reminders, and updates;
- To administer competitions and promotional activities;
- To improve, maintain, and develop the Channel; and
- To comply with our legal obligations.

Legal basis for processing

9.4 We process your personal information on the following legal bases under POPIA:

(a) Your consent — provided when you first engage with the Channel;
(b) The performance of our obligations to you in providing the Channel services; and
(c) Our legitimate interests in operating and improving the Channel, where those interests are not overridden by your rights.

How we share your personal information

9.5 We do not sell your personal information to any third party.

9.6 We may share your personal information with:

(a) Mingo People Experiences (Pty) Ltd as the platform operator, solely to the extent necessary to operate the Channel;
(b) Retail partners (Checkers and Shoprite) only to the extent necessary to process and deliver donations; and
(c) Government authorities or courts where required by law.

9.7 Meal Seeker area data is stored privately and will not be shared with kitchen owners, donors, or any third party beyond what is necessary to provide the matching function.

How long we keep your personal information

9.8 We retain your personal information for as long as necessary to provide the Channel services and to comply with our legal obligations. If you opt out of the Channel or request deletion of your information we will action this within 30 days, subject to any legal retention requirements.

Your rights under POPIA

9.9 You have the right to:

- Be informed about the processing of your personal information — which this clause provides;
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of your personal information, subject to our legal obligations;
- Object to the processing of your personal information; and
- Lodge a complaint with the Information Regulator of South Africa.

9.10 To exercise any of these rights please send a message to the Channel or email hello@mingopeople.co.za. We will respond within 30 days of receiving your request.

Information Regulator

9.11 If you are not satisfied with how we handle your personal information you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
Tel: 010 023 5207

Security

9.12 We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. However no system is completely secure and we cannot guarantee absolute security of your information.

Part F — General Terms
10. Intellectual Property

10.1 All content on the Channel including recipes, images, copy, and campaign materials is the property of Unilever or is used with permission. You may not reproduce, distribute, or commercialise any content from the Channel without Unilever's prior written consent.

10.2 The KwaKnorrox name, logo, and associated trademarks are the property of Unilever. Nothing in these Terms and Conditions grants any User a right to use Unilever's trademarks.

10.3 The underlying platform technology and infrastructure is the property of Mingo People Experiences (Pty) Ltd.

11. Limitation of Liability

11.1 The Channel is provided on an "as is" basis. Unilever makes no warranty that the Channel will be available at all times, error-free, or fit for any particular purpose.

11.2 To the maximum extent permitted by applicable law, Unilever expressly excludes liability for:

(a) Any interruption to or unavailability of the Channel for any reason;
(b) Any inaccuracy in content including recipes, nutritional information, or deal details;
(c) Any failure of a retail partner to fulfil a donation order or voucher;
(d) Any act, omission, negligence, or misconduct of any kitchen owner;
(e) Any health consequence, illness, injury, allergic reaction, or harm arising from the consumption of any meal served through the Give a Bull Kitchens programme;
(f) Any misuse of donated items or vouchers by any kitchen owner or third party;
(g) Any loss of data or unauthorised access to the Channel; and
(h) Any indirect, consequential, or special loss or damage of any nature.

11.3 To the extent that liability cannot be fully excluded by law, Unilever's total liability to any User in connection with the Channel is limited to R1,000.

11.4 Nothing in these Terms and Conditions excludes or limits any rights you may have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.

12. Discontinuation Of The Channel

Unilever reserves the right to discontinue, suspend, or modify the Channel at any time, at its sole discretion, and without prior notice, reason, or liability to any User, Kitchen Owner, donor, or Meal Seeker.

12.1 In the event of discontinuation of the Channel:

(a) All registered Kitchen Owner profiles will be deactivated;
(b) No further donations will be processed through the Channel; and
(c) Unilever will use reasonable efforts to notify active Users where practicable, but is under no obligation to do so.

13. Changes To These Terms

13.1 Unilever reserves the right to update or amend these Terms and Conditions at any time. Updated terms will be communicated through the Channel and will take effect 7 days after notification.

13.2 Continued use of the Channel after notification of updated terms constitutes acceptance of the updated terms.

14. Governing Law

14.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.

14.2 Any dispute arising from these Terms and Conditions or the use of the Channel will be subject to the jurisdiction of the South African courts.

14.3 Nothing in these Terms and Conditions limits any rights you may have under the Consumer Protection Act 68 of 2008, POPIA, or any other applicable South African legislation.

15. Contact

15.1 For any queries about the Channel, these Terms and Conditions, or your personal information please contact:
Unilever South Africa (Pty) Ltd
Platform operated by: Mingo People Experiences (Pty) Ltd
Email: hello@mingopeople.co.za
WhatsApp: Reply HELP to any message on the Channel